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100% AustralianWe are a 100% Australian owned, operated and supported company, giving you piece of mind that your all important data is located on our secure and local servers and that all of our support staff are located here in Australia. For further infomation please visit our Company page. |
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No ContractsSign up to our services knowing that there are no contacts. When purchasing a plan you can choose a 3 month, 6 month, 12 month, 24 month and 36 month payment cycle, except for those specially priced at annual rates (e.g. DNS hosting). Our hosting plans come with a money back guarantee for up to 30 days, after which no refund is available. For further information please read our money back guarantee below. There are also no hidden or additional costs associated with your hosting, unless you decided to purchase package add-ons. |
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Green HostingWe are committed to conducting regular reviews of our carbon footprint, estimating the emissions generated for every aspect of its business including the daily operation and maintenance of hosting servers, routers, air conditioners and other equipment. Following each review we purchase carbon credits to cover one hundred per cent of our estimated emissions. This ensures that whatever power we use, an equivalent amount is fed back into the electricity grid from sustainable means, e.g. wind or solar power. For more information please visit our Green Hosting page. |
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30 Day Money Back GuaranteeWe are always committed to offering the best quality service to our customers. If you are not satisfied with our web hosting services, we will return your money back no questions asked, provided it is within 30 days of a new plan sign up. |
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Instant ActivationAll of our hosting services are activated instantly upon payment. If you use your credit card or PayPal account, this can be within seconds. Manual payments such as direct deposit and cheque will be activated once payment has cleared, and may take much longer. |
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99.99% Uptime GuaranteeWe are committed to providing the most reliable hosting platform and strive to deliver our customers with a 99.99% network uptime guarantee. This means that we guarantee that our network will be available 99.99% of the time during any single monthly billing cycle of your hosting plan, excluding any scheduled maintenance. If your downtime exceeds our 99.99% guarantee, on request we will credit your account 10% of the total monthly cost for each hour of downtime to your next invoice. |
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